Return Policy

1. Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Tags must still be attached

  • Items must be returned in their original packaging

Non-returnable items include:

  • Final sale or clearance items

  • Lingerie, swimwear, or bodysuits (for hygiene reasons)

  • Gift cards

2. How to Initiate a Return

  1. Email us at returns@[yourwebsite].com with your order number and the reason for return.

  2. We'll send you return instructions and a shipping label (if applicable).

  3. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Note: Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Exchanges

Need a different size or color? We offer free exchanges on eligible items.

To start an exchange, contact us at support@[yourwebsite].com with your order number and request. Exchanges are processed upon receipt of the original item.

4. Refunds

Approved refunds will be credited back to your original payment method. Please allow:

  • 5–7 business days for return processing

  • Additional 3–5 business days for your bank to reflect the credit

If you haven’t received your refund within 10 days of approval, please contact your bank first, then email us.

5. Damaged or Incorrect Items

We’re so sorry! Please contact us within 3 days of receiving your order with photos of the issue, and we’ll resolve it promptly at no extra cost.